- Log in to the Knox portal with a Knox web account that has IT admin privileges and a Samsung Knox web account +*.
- Go to the Deactivate devices tool: https://www2.samsungknox.com/en/keep-remove-devices.
- Enter the license key and the IMEI number of the device(s) you have wiped. Use commas to separate each entry.
1. Look for the tool-tip box on your Samsung Knox dashboard in the lower left corner of the page.
2. Click the Upgrade account button and enter your license key in the pop-up box.