All Knox Workspace or Premium versions
When I wipe a device with the EMM console command, I do not regain the Knox license seat count. I cannot use my Knox license on another device.
The device was factory reset without first being unenrolled from the EMM. By design, the license seat is not returned.
If you already wiped a device without unenrolling it from an EMM and want to restore its Knox license seat, you can do so manually:
- Log in to the Knox portal with a Knox web account that has IT admin privileges.
- Go to the Deactivate devices tool: https://www2.samsungknox.com/en/keep-remove-devices.
- Enter the license key and the IMEI number of the device(s) you have wiped. Use commas to separate each entry.