SDS IAM & EMM
Samsung devices supporting the Knox framework
If a user forgets their password, they can use the self serve options to recover it. These are available if the appropriate policies have been enabled on their accounts.
To enable reset password for self service:
Policies -> Policy Settings -> User Security Policies -> Self Service -> Enable account self service controls -> Yes -> Enable password reset -> tick this box
To enable the forgot username self service:
Settings-> Authentication-> Security Settings->Enable forgot username self-service at login > tick this box