[Environment]
SDS IAM & EMM
Samsung devices supporting the Knox framework

[Summary]

How do I enable self service recovery options in SDS IAM & EMM?

[Resolution]
If a user forgets their password, they can use the self serve options to recover it. These are available if the appropriate policies have been enabled on their accounts.

To enable reset password for self service:
Policies -> Policy Settings -> User Security Policies -> Self Service -> Enable account self service controls -> Yes -> Enable password reset -> tick this box

To enable the forgot username self service: 
Settings-> Authentication-> Security Settings->Enable forgot username self-service at login > tick this box