Samsung Knox Support has a new home! Visit
Knox Platform for Enterprise knowledge base

Why do I see "Your device is not authorized to enter Knox mode" when I try to unlock my container?

  • Article ID: 115013151307
  • | Last updated:

Additional Support

Enroll or sign in to submit support tickets

Technical support

Already a Knox user? Log in to your Samsung Knox account to submit a support technical ticket.

Consumer support

Find help and FAQs about your personal Samsung devices.