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Why can't I see Active Directory users in the Samsung SDS IAM & EMM console?

  • Article ID: 115013202287
    • | Last updated:
[Environment]
SDS IAM & EMM
Active Directory

[Summary]
Active Directory users are not visible in the Samsung SDS IAM & EMM console.
 
[Resolution]
There are 2 requirements for an Active Directory user to be visible in the Samsung SDS IAM & EMM console:
  1. The user's Samsung SDS IAM & EMM user portal account must be set up. 
  2. The user must log in at least once.

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