EMM Managed Android devices
What can I do if I am locked out of a device by the IT admin?
The device can get in this state if it was directly locked by an admin or due to some policy settings (e.g. incorrect pin attempts).
If your device has been locked out by your IT admin, contact them directly to request an unlock code. If your IT admin has forgotten your unlock code, they can use Device lockout once again to set a new password.
The IT admin has set a new unlock code, but the device has no network connection. In this case, you can only use the old unlock code. If it isn't possible to find your old unlock code, then a factory reset is required.
- In this case, your device must be re-flashed
- In order to re-flash your device, visit a Samsung branch near you.