[Environment]
SDS IAM & EMM 

[Summary]
Password resets scenarios for end user and administrator of SDS IAM & EMM Portal

[Resolution]

Please see the steps below for each scenario

If you are an end-user:

• Contact your IT admin to reset your password.
  
  

If you are an IT Admin: 

1. Enter your User Name at Samsung SDS IAM & EMM Admin Portal.
2. Attempt a wrong password.
3. Press Next to try password again.
4. Click on Forgot your password?.
5. Choose your password reset method.

NOTE - If you do not see the option Forgot password?, you will need to create a support ticket to reset your password.  Once the password is reset, you can enable the following policy:

1. Click Policies 
2. Click Default Policy > Policy Settings > User Security Policies > Self Service
3. For Enable account self service controls, select Yes. 
4. Tick the option Enable password reset .
5. Select a Password Reset Authentication Profile from the list.
   
   

If you are an IT Admin and need to reset a users password

1. In the Samsung SDS IAM & EMM Admin Portal, click Users.
2. Select the user that requires a password reset and go to Actions > Set Password.
3. Under Status, select Require password change at next login.
4. Click Save.
5. Provide the user with the new password. Note that the next time they login they will be prompted to select a new password

NOTE — IT admins can only create Samsung SDS IAM & EMM password reset options for cloud users.
IT admins can also create a policy which enables all Samsung SDS IAM & EMM cloud users to reset their passwords without assistance from the IT admin. All cloud users, including IT admins can reset their password without contacting Samsung Knox Support.

1. In the Samsung SDS IAM & EMM Admin Portal
2. Go to Policies.
3. Click Add Policy Set.
4. Go to Policy Settings > User Security Policies > Self Service.
5. For Enable Account Self Service Controls, select Yes.
6. Tick the option, Enable Password Reset.
7. Select a Password Reset Authentication Profile from the list.
8. Click Save.

NOTE — To allow Active Directory users to reset their Samsung SDS IAM & EMM passwords, tick the option Allow for Active Directory users.