SDS IAM & EMM
An administrator can update the default account name or email address using a similar process to manage any cloud-based user account (simply login and rename).
However, if the EMM tenant in use by your organization was registered by an individual that has left the company, and you are no longer able to regain access to the default administrator account follow the steps below.
1. If you still have access to the original email account of the registered EMM administrator you can reset the password from the login screen or request a password reset from Knox Support.
2. If you do not have access to the original email account, temporarily create an email alias internally within your company. Set up the email alias to allow you to receive password reset emails sent to the original administrator's email address. Allow at least 4 hours for the propagation to complete after creating the alias before performing or requesting a password reset. After regaining access, the username and email address can be updated.