Why can’t I display SysDump on a Verizon Samsung device? – Samsung Knox Support

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Why can’t I display SysDump on a Verizon Samsung device?

Article ID: 115013302408
October 06, 2017 21:34

[Environment]

Any Verizon branded Samsung device

[Summary]

Why Can't I take SysDump via key command on a Verizon device.

[Cause]

Verizon does not support the SysDump feature.

[Workaround]

Enterprise IT admins can use the Android Debug Bridge (ADB) tool to get these device logs.

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