Why do I get an error message when I try to add an admin to my Knox Configure tenant?

Knox Configure technical FAQs

If a trial license expires before the customer changes it to commercial, how can customer apply a commercial license?
I try to upgrade an application already installed in device using KC. While a new version of application is being installed in device after a new profile with a new app is assigned, an error occurs. I don’t know what’s wrong.
Why is the WKC client app not automatically updating my wearable device when a push update is sent?
How do I fix “signing failed” error cases?
How long does it take the app to change status to “Ready to deploy” after uploading to the Knox Configure console?
Does a wearable device need a network connection to receive push updates?
How do I set up my Knox Configure account for the first time?
Why do I get an error message when I try to add an admin to my Knox Configure tenant?
How do I find a Knox Configure Customer ID?
What is the difference between the Knox Customer ID and the internal customer reference?

Article ID: 115013459847
June 01, 2020 23:59

You may be experiencing this error because the admin you are inviting already has a SamsungKnox.com account. Please contact Samsung Knox Support for more information.

NOTE – Only Tenant Admins can manage and add other admins to Knox Configure. The Tenant Admin is the person who set up Knox Configure account for the enterprise. To learn more about administrator roles, see the Knox Configure admin guide.

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