[Environment]

SDS IAM & EMM
Active Directory

[Summary] 
The Cloud Connector service is utilizing excessive resources with CPU usage reaching 99-100%.

[Resolution]
To reduce resource utilization, you can edit the Centrify.Cloud.Core.ProxyHost.exe configuration file located in C:\Program Files\Samsung\Samsung SDS IAM & EMM Cloud Management Suite and change the connectivity mode from HttpsWebSocket to Https by performing the following:

1. Find the following line:
<add key='Microsoft.ServiceBus.OverrideAutoDetectMode' value='HttpsWebSocket' />

2. Change it to:
<add key='Microsoft.ServiceBus.OverrideAutoDetectMode' value='Https' />

3. un-comment the following line present in the configuration file:
<!--<enforce XPath='/configuration/appSettings/add[@key='Microsoft.ServiceBus.OverrideAutoDetectMode']' />-->
Restart the connector.

Note the following:
If the existing cloud connector is configured to install updates when a new version of the cloud connector is released, it will wipe out this manual change.

The engineering team is working on determining the cause of this issue and will be fixed in a future release of the cloud connector. Until then, the permanent workaround is to disable auto-update on each cloud connector by clearing the Enable auto-update option in the Cloud Connector Configuration under the Cloud Connector tab.