The device needs to connect to a network before it can receive any recovery commands.

Here are some tasks that you could do:

• Remotely wipe the device – The device executes factory reset when it receives command.

NOTE – If you wipe the device, the Knox Manage agent is removed from the device and you won’t be able to send additional commands to it.

• Remotely lock the device – After the device receives this command, it will only unlock if the user enters a password that is provided by the IT admin.
• Track the device – If the device is powered on, connected to a network, has GPS enabled, and can communicate with Knox Manage, you can try to find its last known location