The device needs to connect to a network before it can receive any recovery commands.
Here are some tasks that you could do:
- Remotely wipe the device – The device executes factory reset when it receives command.
NOTE – If you wipe the device, the Knox Manage agent is removed from the device and you won’t be able to send additional commands to it.
- Remotely lock the device – After the device receives this command, it will only unlock if the user enters a password that is provided by the IT admin.
- Track the device – If the device is powered on, connected to a network, has GPS enabled, and can communicate with Knox Manage, you can try to find its last known location