Currently there are two KME servers globally - one server for the devices in the Americas and the second server for European Union (EU) and the rest of the world. Your KME Admin account is tied to one of these 2 servers based on the country selected at the time of registration.

For example, if you selected US as your country during KME registration, then only devices from the Americas can be enrolled through this account. If you have devices from EU or other parts of the world then you will need to create a second KME Admin account selecting a country outside of the Americas during registration.