Why do I get the error "User name already in use" while enrolling a new device in Samsung SDS IAM & EMM?
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[Environment]
SDS IAM & EMM
Samsung devices
[Summary]
If a 'User name already in use' error occurs during the enrollment process, you have to increase the value of Max number of devices a user can enroll.
[Resolution]
To increase the maximum number of devices that a user can enroll, go to Policies > Mobile Device Policies > Device Enrollment Settings > increase the value of Max number of devices a user can enroll.