Product: Knox Configure (KC)
If a KC license is renewed, and devices have already been assigned to a profile using the renewed license, the new activation date is not reflected in the Devices tab of the KC console under the “Service Ends” tab of the menu.
However, the correct date displays within the console’s Licenses tab.
The Samsung Knox team is currently investigating the root cause.
The KC backend team is currently working on a fix for this issue.
In the meantime, if you experienced this issue on or prior to 9/26/2019, there is no action required. Your new license expiry dates will be updated automatically.
For customers who are encountering this error after 9/26/2019, please follow the steps outlined in the Customer Action section below.
Please raise a ticket in Salesforce from within your Samsung Knox dashboard.
To ensure your issue is promptly processed, include the following with your information:
Renewed KC license expiry date issue
KC Customer ID: