Product: Knox Manage (KM)
If an administrator unenrolls and deletes a device from KM while the device is turned off, the device does not receive a signal to unenroll. The user is then required to enter an Offline Unenrollment Code on the device to complete the unenrollment process.
How do I find the Offline Unenrollment Code in Knox Manage?
There are two ways you can locate the Offline Unenrollment Code for a device in KM:
1. Device Menu
In the Device menu, click Device Name under the device that you want to unenroll. If it is still enrolled, click Unenroll and the Offline Unenrollment Code shows in a dialog box. If the device has already been unenrolled or deleted, the code is not shown in the dialog box.
2. Deleted Devices
From KM version 2.1.4, administrators can find the Offline Unenrollment Code in the Audit logs even if the device was deleted from the Admin console.
For more information on how to unenroll devices, head to the Knox Manage admin guide.