- Knox Manage (KM)
- Knox Manage Cloud Connector
- Windows 2008 R2, 2012, 2016
Following an installation of Samsung Cloud Connector, the Windows Samsung SDS Cloud Connector background service fails to start. When starting the service, users see the following error message in the Windows event logs:
The description for Event ID 4096 from source ID 4096 from source Samsung SDS Cloud Connector (1) Background Service cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
The specified module could not be found.
The handle is invalid.
Two causes have been identified for this issue:
- The Java HOME path was not added.
The PATH variable should be set to ensure that the Windows Samsung SDS Cloud Connector executable file runs as expected.
- Group Policy is not set up correctly for the built-in administrator account.
The option "User cannot change password" was checked when the Group Policy Preference was configured. If “User cannot change password” is selected for the built-in administrator account, the administrator account may not be able to log on to the computers.
If the Java HOME path was not added, do as follows:
You must add the full path of the jdk1.8.xxx\bin directory to the PATH variable. The full path typically follows the format of C:\Program Files\Java\jdk1.8.xxx\bin. Follow these steps on Microsoft Windows to set the PATH variable:
- Click Start > Control Panel, then System.
- Click Advanced, then Environment Variables.
- Add the location of the bin folder of the JDK installation for the PATH variable in System Variables. The following is a typical value for the PATH variable: C:\WINDOWS\system32;C:\WINDOWS;C:\Program Files\Java\jdk1.8.xxx\bin
If the Group Policy was not set up correctly for the built-in administrator account, do as follows:
- Open the Group Policy Management Console with an account that has permissions to modify the Group Policy Object.
- Navigate to Computer Configuration > Preferences > Control Panel Settings > Local Users and Groups.
- Right-click Local Users and Groups for the built-in account and click Properties.
- Clear the User cannot change password box.
- Click Apply and then OK. If you have multiple Domain Controllers, wait for Active Directory Replication to finish.
- On each client computer, run gpupdate /force to update the local group policies.
For more information on how to update the PATH Environment Variable, head to Oracle’s Java documentation.