Environment
Knox Manage (KM)
Overview
Some users are experiencing the following errors when enrolling a device into KM:
- Failed to provision your device. Please check your User ID or password. (B5012) [Provision]
- Failed to provision your device. Please check your User ID or password. (B5013) [Provision]
- Device enrollment is restricted by the administrator. Contact your administrator. 1006 [Provision]
Cause
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Error B5012 |
There is no User ID info associated with the device in the KM admin server.
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Error B5013 |
The password has been entered incorrectly.
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Error 1006 |
Limited Enrollment has been enabled in the KM admin console.
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Resolution
Error B5012
In the KM admin portal, in the Users menu, verify if a User ID for the user exists. If there is no associated User ID, creating new credentials for the user will resolve the issue.
Error B5013
On the user’s device, launch the KM client and check if they have entered their password correctly.
Error 1006
In the KM admin portal, in the Users menu, verify if there is a User ID associated with the user. If the User ID exists, check if Limited Enrollment is deactivated:
- In the KM admin console, navigate to Setting > Configuration > Basic Configuration > Device > Limited Enrollment.
- If Limited Enrollment is activated, select Deactivate to disable it.
Limited Enrollment allows KM administrators to specify only certain device IMEIs that can be enrolled. If a device IMEI is not included in the list, it will be prevented from enrolling and return Error 1006.
