For JDM devices, 19.11 and above apks will consider JDM devices as non Samsung device, thus Kiosk mode on Legacy will no longer work. In order to use Kiosk mode, please enroll as DO (Device Owner) mode.

To enroll DO mode:

1. For devices already in Kiosk mode, Factory reset and Activate AE (Android Enterprise) DO mode, and then use Kiosk mode
2. For devices that are planning to enroll Activate AE DO mode, and then use Kiosk.