How to enable Knox Manage Technical Support

Environment

Knox Manage (KM)

This knowledge base article guides you through the steps on how to enable Technical Support in Knox Manage (KM).

To enable Technical Support, follow the steps below:

NOTE—You must select today's date before specifying an end date, or Technical Support will not be enabled.

Select Save.
Provide Knox Manage Tenant ID (after the @ symbol in username).
Go to Setting > Administrator, and ensure that "samsung.support" is active.

After verifying that "samsung.support" is active, Samsung technical engineers can log in to your tenant to provide technical support.

Was this article helpful?

Why wasn't this helpful? (check all that apply)

Couldn't find what I was looking for

Information confusing or unclear

Instructions didn't work

Comments

Thanks for taking the time to give us some feedback.

Looking for other product help?