Environment
Knox Manage (KM)
Overview
This knowledge base article guides you through the steps on how to enable Technical Support in Knox Manage (KM).
How do I enable Technical Support in Knox Manage?
To enable Technical Support, follow the steps below:
- Log in to KM with your Super Admin account.
- Select (?) > Technical Support.
- Ensure that Activate Technical Support is selected.
- Select the calendar icon, then set the date range to 30 days.
NOTE—You must select today's date before specifying an end date, or Technical Support will not be enabled.
- Select Save.
- Provide Knox Manage Tenant ID (after the @ symbol in username).
- Go to Setting > Administrator, and ensure that "samsung.support" is active.
After verifying that "samsung.support" is active, Samsung technical engineers can log in to your tenant to provide technical support.
