Environment 

• Knox Platform for Enterprise (KPE)
• Samsung Account

Overview

When creating a new Samsung Account, after entering an email address for the account, the following error message appears: 

Account already exists. 

This message appears even if the email is not associated with a Samsung Account.

Cause 

The term “Samsung” cannot be used in the email you are using to register a new Samsung Account.

Resolution

Enter an email address that does not contain the term “Samsung”.

Additional information

For more Samsung Account troubleshooting tips, see the Samsung Account FAQs.