Environment
- Knox Deployment Program (KDP)
- Knox Cloud Services (KCS)
Overview
When a reseller uploads a device manufactured before 2016, the following error occurs:
RESELLER_DEVICE_INVALID
This device is not manufactured by Samsung. Please check carefully. (MPTS rejected)
Cause
Devices older than 2016 are missing from the server that checks for Samsung-manufactured devices.
Resolution
The Knox team is currently working on a fix.
Workaround
A manual fix must be applied for any affected devices in the database.
Please submit a ticket with Samsung Support that includes the following details:
Title: MPTS rejected error for older device
The IMEI or serial number of the device(s) to be added:
The device model of the device(s):
